The Impact of Information Technology on Patient Health and Safety

Customer expectations never stay the same in a world that is always changing and evolving. A recent example is the pandemic. It had a negative impact on many industries, but healthcare was the worst hit. Providers, healthcare workers, and patients all had to prepare for and accept new ways to deal with a scenario in which physical touch was deemed lethal. Telehealth saved providers and allowed people to consult doctors from the convenience of their own homes. Hospitals have been nudged by technology and connected care to automate workflows and extend healthcare services beyond the hospital's four walls. It has enhanced processes that previously took a long time and appeared to be unattainable (p2).